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Terms And Services

grubby_quotePRIVACY - We respect our client’s privacy, although the nature of our business requires that we obtain personal information from you. We will never intentionally provide the information to any third party (except the financial institution that processes your payment).

KEY SECURITY - Grubby Cleaning takes every precaution possible to assure the safety of your keys. All keys are stored in a safe and have numbers for identification. A manager will retrieve your key on the day of your scheduled cleaning and return it at the end of the day. In the unlikely event that your key is lost, we are insured for key replacement.

GUARANTEES & REFUNDS
- If you are not 100% satisfied with the quality of any serviced area, give us a call within 24 hours and a decision will be made based on the nature of the situation.

PAYMENTS - The initial payment must be paid in full to Grubby Cleaning. Additional payments must be paid in full upon completion of the service. We accept the following methods of payment: cash (exact change is required), money order, and cheque. A $65.00 service fee is applied to each NSF or declined cheques. Also note for each late payment, there is a 10% late charge based on the invoice.

CANCELLATIONS - If you decide to cancel a scheduled cleaning appointment, Grubby Cleaning requires a minimum 24 hours notice. Failure to do so will result in a $75.00 cancellation fee.

HOLIDAYS & STATS - Should your scheduled cleaning appointment fall on a holiday or stat, we will arrive at the scheduled time unless otherwise indicated by the client or Grubby Cleaning. If for any reason cleaning is required on a holiday or stat there will be an additional charge per hour.

SAFETY & PERSONNEL - To protect the health and safety of our team they are not liable to move or pick up anything heavier than 35 lbs. Should you require us to clean behind any heavy furniture or appliances please move them prior to the scheduled visit. 

NON-SOLICITATION OF OUR TEAM – You as a client agree not to hire any past or present team members of Grubby Cleaning for any home or business related services for a period of six (6) months from the last cleaning service received from Grubby Cleaning.

PARTY RATES - Party rates are separate from our cleaning rates and are based on the nature of the party.

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